(FAQ)

Frequently Asked Questions (FAQ)

Welcome to Fotice! Below are answers to some of our most frequently asked questions. If you need further assistance, feel free to contact our customer support team.


1. What products does Fotice sell?

Fotice offers a stylish collection of men's clothing, including:

  • Casual Shirts

  • Formal Shirts

  • Cotton Shirts

  • Linen Shirts

  • Printed Shirts

  • Short Sleeve Shirts

  • Long Sleeve Shirts

  • Casual Shorts

  • Summer Shorts

  • Athletic Shorts

  • Everyday Essentials


2. How do I place an order?

Simply browse our collection, select your preferred size and color, add the item to your cart, and proceed to checkout. Follow the payment instructions to complete your purchase.


3. What payment methods do you accept?

We accept secure payments through major credit and debit cards, as well as other payment methods available at checkout.


4. How long does shipping take?

Estimated delivery times are:

  • United Kingdom: 3–7 Business Days

  • Europe: 5–10 Business Days

  • United States & Canada: 7–15 Business Days

  • Australia & New Zealand: 7–15 Business Days

  • Other International Locations: 10–20 Business Days

Shipping times may vary depending on your location.


5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number and tracking link.

Please allow up to 48 hours for tracking information to become active.


6. Can I cancel my order?

Yes. Orders can be cancelled before they are processed or shipped.

If your order has already been shipped, you will need to follow our Return & Refund Policy.


7. What is your return policy?

We accept returns within 30 days of delivery for eligible items in their original condition.

Please refer to our Return & Refund Policy for complete details.


8. When will I receive my refund?

Once your returned item has been received and inspected, approved refunds are issued to your original payment method.

Most refunds appear within 5–10 business days, depending on your bank or payment provider.


9. What should I do if I receive a damaged or incorrect item?

Please contact us within 48 hours of delivery.

Include:

  • Your order number

  • Photos of the damaged or incorrect item

  • Photos of the packaging

Our team will review your request and arrange a replacement, exchange, or refund if appropriate.


10. Can I change my shipping address after placing an order?

If your order has not yet been processed, we may be able to update your shipping address.

Please contact us as soon as possible.


11. Do you ship internationally?

Yes. Fotice ships to many countries worldwide.

Shipping availability and delivery times vary by destination.


12. How do I contact customer support?

If you have any questions or need assistance, please contact us:

Fotice

Address:
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom

Phone:
+44 7868 198438

Email:
support@fotice.store

Business Hours:
Monday – Friday: 9:00 AM – 6:00 PM (MST)


Still Need Help?

If you cannot find the answer to your question, our customer support team is always happy to help. Contact us by email or phone, and we will respond as quickly as possible.

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