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Thank you for shopping with Fotice. We are committed to delivering your order as quickly and efficiently as possible. Please read our Shipping Policy below.
Orders are processed Monday through Friday, excluding weekends and public holidays.
Processing time is typically 1–3 business days after payment confirmation.
During peak seasons or promotional events, processing times may be slightly longer.
Estimated delivery times are:
United Kingdom: 3–7 Business Days
Europe: 5–10 Business Days
United States & Canada: 7–15 Business Days
Australia & New Zealand: 7–15 Business Days
Other International Locations: 10–20 Business Days
Delivery times are estimates and may vary due to customs clearance, weather conditions, or courier delays.
Shipping charges are calculated at checkout based on your delivery location.
We may offer Free Shipping on selected products or promotional campaigns.
Once your order has been shipped, you will receive a confirmation email containing your tracking number and tracking link.
Please allow up to 48 hours for tracking information to become available.
Please ensure your shipping address is accurate before placing your order.
Fotice is not responsible for orders delivered to incorrect addresses provided by customers.
If you notice an error, please contact us immediately before your order ships.
If your package is delayed beyond the estimated delivery period, please contact our customer support team.
We will work with the shipping carrier to locate your shipment and provide updates.
If your order arrives damaged:
Take clear photos of the package and product.
Contact us within 48 hours of delivery.
Include your order number and photos in your email.
We will review your request and provide a suitable resolution.
International orders may be subject to customs duties, taxes, or import fees imposed by your country's customs authority.
These charges are the responsibility of the customer.
If a package is returned due to:
Incorrect shipping address
Failed delivery attempts
Refusal to accept the package
The customer may be responsible for any additional shipping costs required to resend the order.
If you have any questions regarding shipping, please contact us:
Fotice
Address:
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Phone: +44 7868 198438
Email: support@fotice.store
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)