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At Fotice, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our Return & Refund Policy below.
We accept returns within 30 days of the date your order is delivered.
To be eligible for a return, the item must:
Be unused and in its original condition.
Be returned in the original packaging.
Include all accessories, manuals, and tags (if applicable).
Be accompanied by proof of purchase or order confirmation.
Items returned without prior approval may not be accepted.
The following items cannot be returned:
Gift cards
Downloadable digital products
Personalized or custom-made items
Perishable goods
Items marked as Final Sale
Products damaged due to misuse or normal wear and tear
To request a return:
Contact our customer support team at support@fotice.store.
Include your order number and the reason for your return.
If applicable, attach photos of the product.
Once your return is approved, we will provide return instructions.
Customers are responsible for return shipping costs unless the item is defective, damaged, or we shipped the wrong product.
If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery.
Please include:
Your order number
Photos of the item
Photos of the packaging
After reviewing your request, we will arrange a replacement, exchange, or full refund where appropriate.
Once we receive and inspect your returned item, we will notify you of the status of your refund.
If approved:
Refunds will be issued to your original payment method.
Please allow 5–10 business days for the refund to appear, depending on your bank or payment provider.
Shipping charges are non-refundable unless the return is due to our error or a defective product.
We only replace items if they are defective, damaged, or incorrect.
If you need an exchange, please contact us before returning your item.
Orders may be cancelled before they have been processed or shipped.
If your order has already been shipped, you will need to follow the return process after delivery.
If you have not received your refund:
Check your bank account again.
Contact your credit card company, as refunds may take time to post.
Contact your bank for processing updates.
If you still have not received your refund after these steps, please contact us.
If you have any questions regarding returns or refunds, please contact us:
Fotice
Address:
71-75 Shelton Street
London, WC2H 9JQ
United Kingdom
Phone: +44 7868 198438
Email: support@fotice.store
Business Hours: Monday – Friday: 9:00 AM – 6:00 PM (MST)